Essential Skills For Reps – Part 1

The essential course for all new CWU activists and is delivered with a combination of classroom based and online learning.

This course is aimed at new workplace activists and representatives.

During the course you will receive a thorough grounding in:

  • Trade Union Values
  • Sources of Information
  • Your Role
  • What Support do you need?
  • Union Facilities: Employer Responsibilities
  • Systematic Problem Solving
  • Solving Members Problems
  • Why Join the CWU?
  • Positive Conversations
  • One to One Recruitment
  • Why is Equality a Trade Union Issue?
  • Disciplinary Procedures

This course is designed to ensure that everyone gets the chance to participate fully through working in small groups, taking part in group discussions, role play and practical exercises. You do not need to have any qualifications or previous experience to attend this course.


Please note that this course attracts PAID RELEASE from most BT, Openreach, Parcelforce, Post Office Limited, ROMEC, O2 and Royal Mail Group.


Click here to access pre-course activities for this course.

Click here to access learning resources for this course.

NB The resources are password protected. Please contact if you are enrolled on this course but haven’t received a password.